Terms of service

Store operator and scope

These Terms apply to your use of www.controlix.us and purchases made through it. The store is operated by Dongguan Tegezhe Electronics Co., Ltd. (东莞市特革者电子有限公司), doing business as Controlix, with its business operating address at Room 501, Building 1, No. 81 Dapantian Road, Dalingshan Town, Dongguan, Guangdong, China. Shopify provides the e-commerce platform used to operate the store. Controlix is responsible for its sales, fulfillment, and customer service.

Third-party products and compatibility

Controlix is an independent online retailer of video game controllers from third-party brands. Controlix is not the manufacturer or owner of those brands. Brand and platform names identify the products offered or the systems with which a specific controller is described as compatible. These references do not imply sponsorship, endorsement, or an official affiliation.

Before ordering, review the product listing for the exact brand, model, connection type, supported consoles or devices, and any stated system or adapter requirements. If you are unsure whether a controller will work with your setup, contact [email protected]. Any manufacturer warranty identified on a product listing is subject to the terms of that warranty. Our return policy and your rights under applicable law also apply.

Orders, prices, and payment

Prices are displayed in U.S. dollars for U.S. orders. Applicable taxes and shipping charges are shown at checkout before you pay. Please provide accurate contact, billing, and shipping details. If a listing or pricing error, stock issue, or payment problem prevents us from fulfilling an order as placed, we will contact you or cancel the affected items and refund any amounts paid for those items, as applicable. Changes to prices on the store apply to future purchases.

Shipping, returns, and refunds

Our Shipping Policy sets out available shipping methods, rates, and delivery estimates. Our Return and Refund Policy explains the 30-day return request window, who pays for return shipping, and how refunds and replacements are handled.

Use of the website

Use the store lawfully. Do not submit false order information, use payment details without authorization, interfere with the store’s operation, or attempt to access accounts or systems without permission. Store content and third-party trademarks are protected by the rights of their respective owners.

Privacy and consumer rights

Our Privacy Policy describes how we handle personal information. These Terms do not limit any rights, warranties, or remedies that cannot be limited under applicable law. If we update these Terms, the revised text will apply going forward, subject to applicable law.

For questions about these Terms or an order, email [email protected].