Privacy policy

Last updated: November 10, 2026

Controlix, operated by Dongguan Tegezhe Electronics Co., Ltd. (东莞市特革者电子有限公司), explains in this policy how we handle personal information when you browse www.controlix.us, place an order, or contact us.

Information we collect

• Information you provide. This may include your name, email address, billing and shipping addresses, phone number if provided at checkout, order details, account information if you create an account, and communications with us, including photos you send in support of a return.
• Payment and order information. Checkout payment information is handled by the payment provider used for your transaction. We receive information needed to manage orders and refunds, such as payment status, transaction references, and limited payment details.
• Device and activity information. Shopify and tools enabled on our store may collect information such as your IP address, device and browser details, referral information, pages viewed, and interactions with the store through cookies and similar technologies.
• Fulfillment information. We receive shipment, tracking, delivery, and return updates from fulfillment and carrier partners.

How we use information

We use personal information to operate the store, process orders and payments, deliver products, handle returns and refunds, communicate about purchases, respond to customer requests, prevent fraud and abuse, keep required business records, and meet legal obligations. Where permitted, we may also use it to understand how the store is used and to improve it. If you subscribe to marketing communications, you can unsubscribe using the link in the message or by emailing us. We may still send messages about an order, return, or other requested service.

How information is shared

Our store runs on Shopify. We share information as needed with Shopify and providers that help us operate the store, process payments, ship orders, handle returns, or provide customer support. We may also disclose information to comply with law, respond to lawful requests, or protect our store and customers. Shopify describes how it processes consumer information in its Consumer Privacy Policy.

Cookies and privacy choices

Cookies and similar tools support features such as the shopping cart, checkout, and site security. Optional technologies, where enabled, may be used to understand store activity, measure advertising, or personalize ads. Depending on where you live, the use of information for certain advertising purposes may be treated as a sale, sharing, or targeted advertising under local privacy law.

You can manage cookies through your browser and through any cookie preferences or privacy choices link provided on the store. To ask about applicable advertising opt-outs or other privacy choices, contact [email protected]. Some store functions may be affected if you block essential cookies.

Data retention and international processing

We keep information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, and legal compliance. Our business operates from China and fulfills orders from the United States. Information may be accessed or processed in China, the United States, or other countries where our service providers operate, subject to applicable requirements.

Your privacy rights

Depending on applicable law, you may have the right to access, correct, delete, or obtain a copy of your personal information, to opt out of certain uses or disclosures, or to appeal a decision about a privacy request. To exercise an applicable right, email [email protected]. We may request information reasonably necessary to verify your identity and respond to your request.

Children’s privacy

Our online store is intended for general audiences. We do not knowingly collect personal information online from children under 13. If you believe a child has provided information to us, contact us so we can review the request.

Changes and contact information

We will post updates to this policy on this page. For privacy questions or requests, contact [email protected] or write to Dongguan Tegezhe Electronics Co., Ltd. (东莞市特革者电子有限公司), Room 501, Building 1, No. 81 Dapantian Road, Dalingshan Town, Dongguan, Guangdong, China.