Refund policy
Last updated: November 10, 2026
30-day return request window
You may request a return within 30 calendar days after receiving your item. We accept return requests for defective, damaged, or incorrect items and for other reasons, including a change of mind or dissatisfaction with your purchase.
How to request a return
- Email [email protected] within the 30-day window. Include your order number, the item you are returning, and the reason for the return. If the item is defective, damaged, or incorrect, include photos showing the issue.
- We will review your request and email instructions for mailing the item if a return is required. Please wait for those instructions before mailing the item. Pack the item securely and retain any tracking details for your records.
- Send approved returns to Controlix, 2604 E 20th St Unit 205E, Signal Hill, CA 90755, United States, following the instructions in our email.
Who pays for return shipping
| Reason for return | Return shipping cost |
|---|---|
| Item arrived defective, damaged, or incorrect | Controlix covers the return shipping cost. Our return instructions will explain how to send the item back at our expense. |
| Change of mind, dissatisfaction, or another reason unrelated to a product defect, damage, or order error | The customer pays the cost of mailing the return. |
Refunds and replacements
For an approved return, we refund the full amount paid for the returned item and its applicable taxes to the original payment method. For a defective, damaged, or incorrect item, we may instead send a replacement if you agree. If a return shipment is required, we will issue the refund or arrange the replacement after receiving and checking the item.
If the item arrived defective, damaged, or incorrect and you receive a refund, we also refund any original shipping charge attributable to that item. For a change-of-mind return, the original shipping charge is nonrefundable except where required by law.
We will email you when we issue a refund. It may take up to 10 business days after issuance for the credit to appear, depending on your bank or payment provider. If you still cannot locate it after 10 business days, email us at [email protected] with your order number.
This policy is in addition to any consumer rights or remedies available under applicable law.